Contact us
Email hello@homecarecompass.com.au for anything — questions about an estimate, a Decision Pack that hasn’t arrived, a mistake you’ve spotted, or feedback. Replying to any HomeCareCompass email reaches the same place.
Send us a message
Quickest way to reach us — fill this in and it lands straight in our inbox. Prefer email? The address above always works.
Decision Pack didn’t arrive?
Check your spam or junk folder first — new senders sometimes land there. If it’s still missing, email us with the address you used at checkout and we’ll re-send it promptly. If we can’t deliver it, we’ll refund you.
Spotted an error?
We take accuracy seriously — every rate we publish is traceable to a government source. If you believe a figure is wrong, tell us and we’ll check it against the schedules and correct it if needed.
Need aged care help beyond costs?
Free, confidential and independent advocacy is available from the Older Persons Advocacy Network (OPAN) on 1800 700 600. For assessments and services, My Aged Care is the government’s front door: 1800 200 422.